Fiscal Devices
Learn about fiscal device requirements and how VasBox simplifies compliance.
Fiscal devices are required by ZIMRA to record and transmit transaction data. VasBox offers both physical device integration and virtual device solutions.
Device Types
ZIMRA recognizes several types of fiscal devices:
| Type | Description | Best For |
|---|---|---|
| Electronic Fiscal Device (EFD) | Hardware device that prints fiscal receipts | Retail stores, restaurants |
| Electronic Signature Device (ESD) | Hardware that signs transactions electronically | High-volume businesses |
| Virtual Fiscal Device (VFD) | Cloud-based solution provided by VasBox | E-commerce, SaaS, online services |
For most online businesses, VasBox's Virtual Fiscal Device eliminates the need for physical hardware while maintaining full compliance.
Virtual Devices
VasBox Virtual Fiscal Devices (VFD) provide all the benefits of physical devices without the hardware costs:
Benefits
- No hardware required - Everything runs in the cloud
- Automatic updates - Always compliant with latest regulations
- Scalable - Handle any transaction volume
- Multi-location - Single device for all your operations
- 24/7 availability - No device downtime or maintenance
Requirements
To use a Virtual Fiscal Device, you need:
- Active VasBox Professional or Enterprise plan
- Verified business registration
- Approved ZIMRA integration
Device Registration
All fiscal devices must be registered with ZIMRA before use:
Registration Steps
- Complete VasBox business verification
- Request device registration in your dashboard
- VasBox submits registration to ZIMRA
- Receive device serial number and credentials
- Device is activated and ready for use
Virtual device registration typically completes within 24-48 hours. Physical device registration may take longer depending on hardware availability.
Required Documents
- Business registration certificate
- Tax clearance certificate (ITF 263)
- VAT registration certificate (if applicable)
- Director ID copies
- Proof of business address
Device Management
Manage your fiscal devices from the VasBox dashboard:
Device Status
| Status | Description | Action Required |
|---|---|---|
| Active | Device is operational and submitting transactions | None |
| Pending | Registration in progress with ZIMRA | Wait for approval |
| Suspended | Device temporarily disabled | Contact support |
| Decommissioned | Device permanently retired | Register new device |
Monitoring
Monitor your fiscal devices in real-time:
- Transaction count and volume
- Success/failure rates
- ZIMRA connectivity status
- Device health metrics
Troubleshooting
Common device issues and solutions:
| Issue | Solution |
|---|---|
| Device offline | Check internet connectivity; VasBox queues transactions automatically |
| Submission failures | Review error details in dashboard; contact support if persistent |
| Serial number invalid | Verify device registration; may need re-registration |
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