Fiscal Devices
Learn how to register, activate, and manage fiscal devices for ZIMRA compliance.
Understanding Fiscal Devices
Fiscal devices are essential for ZIMRA compliance in Zimbabwe.
A fiscal device is a certified electronic device that records all sales transactions and transmits them to ZIMRA. In VasBox, these are virtual fiscal devices managed through software.
ZIMRA mandates fiscal devices to ensure accurate tax collection and prevent revenue leakage.
Each device is assigned to a specific branch. Transactions are recorded against that branch.
Virtual vs Physical Devices
Device Lifecycle
Every fiscal device goes through these stages from creation to operation.
Create Entry
Add device details to VasBox
Register with ZIMRA
Submit to ZIMRA for approval
Await Approval
ZIMRA reviews registration
Activate
Activate after approval
Ready for Use
Process transactions
Device Status Meanings
Viewing Your Devices
Access and monitor all fiscal devices from the device management page.
Fiscal Devices
- 1Click to register a new fiscal device
- 2Current device status (Pending, Active, etc.)
- 3Certificate validity indicator
Registering a New Device
Step-by-step guide to register a fiscal device with ZIMRA.
Prerequisites
- Active VasBox subscription
- At least one branch configured
- Business ZIMRA integration active
Navigate to Device Management
Go to Dashboard → Devices and click the Add Device button.
Enter Device Information
Fill in the required device details:
Submit for Registration
Click Register Device to submit to ZIMRA. The device will enter Pending status while ZIMRA processes the registration.
Wait for ZIMRA Approval
ZIMRA typically processes registrations within 24-48 hours. You'll see the status change to Registered when approved.
Activating a Device
After registration approval, activate your device to start processing transactions.
Verify Registration Complete
Ensure the device status shows Registered before proceeding.
Initiate Activation
Click the Activate button on the device card. VasBox will request activation from ZIMRA.
Certificate Generation
Upon activation, ZIMRA generates a digital certificate for your device. This certificate authenticates all transactions.
Certificate propagation
Verify Activation
Once complete, the device status will show Active and certificate status will show Valid.
Certificate Management
Understanding and managing device certificates.
Device certificates are digital credentials that authenticate your device with ZIMRA. They have an expiration date and must be renewed periodically.
Certificate Status Types
Certificate renewal
Device Operations
Day-to-day device management tasks.
Test connectivity with ZIMRA. Use this to verify your device can communicate with ZIMRA servers.
Retrieve current device status from ZIMRA, including sync status and configuration.
Pull latest tax configurations and settings from ZIMRA.
Temporarily disable a device. Use when replacing hardware or troubleshooting.
Troubleshooting
Common device issues and how to resolve them.
Registration stuck at Pending
- Verify your TIN and VAT numbers are correct
- Check your ZIMRA station assignment
- Contact ZIMRA directly if the issue persists
Activation failures
- Ensure registration was successful first
- Wait a few minutes and retry
- Check your internet connection
Certificate not propagating
- Try refreshing the device configuration
- Contact VasBox support for assistance