Duplicate Payments

If you're unsure whether a payment went through, check your bank/mobile money statement BEFORE trying again. Contact support with proof of payment if you were debited but subscription isn't active.

Subscription Payment Issues

Problems with subscription payments and activation.

Mobile Money Issues

Problems with EcoCash, OneMoney, and other mobile payments.

Mobile Money Tips

• Ensure you have sufficient balance PLUS the transaction fee
• Keep your phone nearby to receive the PIN prompt
• Enter your PIN promptly - sessions can timeout
• Save payment confirmation messages for reference

Card Payment Issues

Problems with Visa, Mastercard, and other card payments.

Bank Contact

For persistent card issues, contact your bank's customer service. They can provide specific reasons why transactions are being declined and help enable the necessary permissions.