Troubleshooting
Find solutions to common issues and problems.
Quick Problem Solver
Common issues with quick solutions.
"I can't log in"
Try resetting your password using the "Forgot Password" link on the login page.
"My receipt won't fiscalize"
Check if a fiscal day is open and the device certificate is active.
"Device shows error"
Verify internet connectivity and check device certificate status.
"Payment failed"
Check your account balance and try a different payment method.
Before You Troubleshoot
Try these general steps first.
Step 1
Identify Problem
What is happening?
Step 2
Basic Checks
Internet, browser, refresh
Step 3
Try Solution
Follow the steps
Step 4
Contact Support
If problem persists
General Checks
- 1.Check internet connection - Many features require a stable connection
- 2.Refresh the page - Press F5 or click the refresh button
- 3.Clear browser cache - Old cached data can cause issues
- 4.Try a different browser - Chrome, Firefox, or Edge recommended
- 5.Check system status - See if there are known issues
Issue Categories
Browse specific troubleshooting guides.
Still Need Help?
Additional resources if you can't resolve the issue.
Contact Support
If you've tried everything and still need help, our support team is here.
Email: support@vasbox.co.zw
When Contacting Support
- • Describe the problem clearly
- • Include any error messages you see
- • Note when the problem started and what you were doing
- • Include your device serial if relevant
- • Screenshots can be very helpful
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