Adding Customers

Learn how to add customers to your database.

Available to:
Business Owner Manager

Adding a Customer

Follow these steps to add a new customer.

1
Navigate to Customers

From your dashboard, go to Customers in the main menu, then click Add Customer.

2
Enter Contact Information

Fill in the customer's contact details:

Customer Contact Info
app.vasbox.co.zw
ABC Trading Company
accounts@abctrading.co.zw
+263 77 123 4567
Enter the customer's name and contact details
3
Tax Information

For business customers, enter their Tax Identification Number (TIN):

Tax Information
app.vasbox.co.zw
1234567890

Required for B2B invoicing (ZIMRA compliance)

Enter the customer's TIN for B2B invoicing

ZIMRA Requirement

For business-to-business transactions, ZIMRA requires the customer's TIN on the invoice. Collect this information upfront for all B2B customers.
4
Address Details

Enter the customer's physical address:

Address Details
app.vasbox.co.zw
123 Samora Machel Avenue
Harare
Harare
Zimbabwe
Enter the customer's address information
5
Additional Information

Add any internal notes about the customer:

Additional Information
app.vasbox.co.zw
Key account. Contact John for orders over $5,000. Payment terms: 30 days.

Internal notes only - not visible to customer

Is Active

Customer is available for selection

Add internal notes (not shown on invoices)
6
Save Customer

Review the information and click Create Customer. The customer will be immediately available for selection on invoices.

Customer Created Successfully!

ABC Trading Company has been added to your customer database.

Walk-in Customers

When you don't need to create a customer record.

For one-time retail customers or quick sales, you don't need to create a customer record. Simply leave the customer field blank when creating an invoice or receipt.

When to use walk-in

  • • One-time retail purchases
  • • Cash sales at point of sale
  • • When customer doesn't need an invoice copy
  • • Quick transactions where tracking isn't needed

Valid Receipts

Receipts for walk-in customers are still valid for ZIMRA. The fiscal device properly records the transaction without requiring customer details.

Business Customers (B2B)

Special considerations for business-to-business customers.

Business customers require additional information for proper invoicing and tax compliance.

Required for B2B

  • • Business name (not contact person)
  • • Tax Identification Number (TIN)
  • • Business address

Recommended for B2B

  • • Contact person name (in notes)
  • • Accounts payable email
  • • Payment terms (in notes)

Multiple Contacts

Use the notes field to store additional contact people within a business. For example: "Primary: John Smith (john@company.com), Accounts: Jane Doe (jane@company.com)"